Refund policy

Because ADAMA™ products are food products sold in professional and wholesale formats, all sales are final unless a product is damaged, defective, incorrect, or materially fails to perform as advertised when used according to the applicable product instructions and intended application.

ELIGIBLE CLAIMS

We may offer a replacement, store credit, or refund when:

• You receive the wrong product

• A product arrives damaged or unusable

• There is a verified defect in the product or packaging

• The product materially fails to perform as advertised when used according to the applicable instructions, usage guidance, and intended application

Claims involving product performance may require photos, order information, recipe details, application details, dosage used, and other reasonable information so we can evaluate the issue.

NATURAL COLOR VARIATION

ADAMA™ products are made with natural color ingredients. Final color, shade, intensity, and performance may vary depending on factors including recipe composition, ingredients, pH, temperature, processing method, storage conditions, dosage, and application.

Variations caused by recipe or production conditions do not necessarily indicate that a product is defective.

We strongly recommend testing products in your own recipes and processes before full-scale production.

NON-RETURNABLE PRODUCTS

For food-safety and quality-control reasons, we generally cannot accept physical returns of opened or unopened food products once they have been delivered.

We do not provide refunds for:

• Change of mind

• Ordering the wrong color, size, or application

• Differences caused by recipe, ingredient, processing, or environmental variables

• Products used outside their intended application or contrary to provided guidance

• Normal variation associated with natural food coloring

• Shipping delays caused by the carrier or circumstances outside our reasonable control

REPORTING AN ISSUE

If you believe your order qualifies for a replacement, credit, or refund, please contact us as soon as possible after delivery.

Include:

• Your order number

• The affected product

• A description of the issue

• Photos when applicable

• Any relevant recipe, application, or usage details for performance-related claims

We may request additional information before determining the appropriate resolution.

RESOLUTIONS

If we determine that a claim is valid, ADAMA™ may, at our discretion and as permitted by applicable law, provide:

• A replacement product

• Store credit

• A partial refund

• A full refund

The appropriate resolution will depend on the nature of the issue and the circumstances of the order.

DAMAGED OR INCORRECT SHIPMENTS

Please contact us promptly if your shipment arrives damaged or if you receive an incorrect item.

Keep the product, packaging, and shipping materials until the claim has been reviewed, as photos or additional documentation may be required.

CONTACT

Questions or claims regarding an order may be directed to:

ADAMA COLORS, LLC
Doing business as ADAMA™
3403 E Sprague Ave
Spokane, WA 99202-4836
United States

Email: ella@adamacolors.com
Phone: +1 (509) 593-1894